Terms & Conditions

Porteos is committed to protecting your privacy and maintaining your trust and confidence. Please read this Privacy policy carefully to see how we will treat the information that we collect about you through the Site. By visiting the Site, or using any of our Services, you agree that your personal data will be handled as described in this Policy. Your use of our Site or Services, and any dispute or claim related to, or in connection with privacy, is subject to this Policy and our Site Terms & Conditions. If you do not accept this Policy do not use this Site.​

Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

This Privacy policy was last updated on 8th August 2019.

Amendments to these terms

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

If you submit a question or other communication to us via the “Contact Us” popup or chat feature of the Site, we will collect your name, email, and any other information you submit as part of your communication.

If you create a customer account, the following personal information will be collected: name, company name if applicable, email, address, telephone number, date of birth. You may also choose to provide us with other information through your online customer profile.

We take your privacy and data protection seriously and do so through the use of a username and password as protective measures.

Why do we collect personal information?

  1. To provide our Users with ongoing customer assistance and technical support;
  2. To be able to create your customer account and to be able to ship any products you may buy through our Site;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we protect your personal data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Cookies are small pieces of data stored in the Visitor's browser. They are used to keep track of how the Visitor uses the site, if they are logged in or not, which items are in their shopping cart, and any site preferences.

There are mainly two types of cookies stored in your browser when you visit our site:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior, shopping cart, and site preferences.

Take a look at the table below to view which cookies our webhost Wix places on your computer:

Cookie name Life span Purpose
svSession Permanent Communication between site owner and visiter (Wix Chat)
hs Session Security
XSRF-TOKEN Persistent cookie Security
smSession Two weeks Identifies logged in site members
TSxxxxxxxx (where x is replaced with a random series of numbers and letters) Permanent Security
TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) Permanent Security

In addition, please be aware that cookies not listed in the above table, and other tracking technologies from Google Analytics help us to collect statistics about how our website is used so we can improve it. Google Analytics is responsible for setting out its own cookie and privacy policies.

Your rights in relation to your personal information

Sharing your data

We only collect personal data that we consider necessary for us to provide an efficient service to Visitors and Customers. We never buy or sell such data, or share it with any other organisation except where necessary to provide such services (e.g. order details with transport companies).

We mostly retain personal data permanently unless requested otherwise, also to be able to provide an efficient and helpful service. The main reason for this is to be able to display to a Customer their order history and to not ask them to re-enter their shipping address with every order.

Privacy policy updates

We reserve the right to modify this Privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.